Troubleshooting the app
The messages below are the ones the app shows.
The subscription
Section titled “The subscription”| Message | What to do |
|---|---|
| “No credits left this month” | They come back with the next renewal: 🔑 Subscription, in the settings, says when. |
| “Your free trial is over” | Subscribe in the Settings (🔑 Subscription) to go on. |
| “No new free trial for now…” | New free trials are paused for the moment: subscribe in the Settings, or try again tomorrow. A trial already started goes on. |
| “Your subscription has ended” | Subscribe again in the app. |
| “Payment pending” | Google Play couldn’t renew the subscription: update your payment method in Google Play (Settings → Manage the subscription). |
| “The free trial is only possible with the app installed from Google Play, on a real phone” | Install the app from Google Play; the trial isn’t offered on an emulator. |
| “No subscription found on this Google account” (I already have a subscription) | Check that the phone uses the Google account the subscription was taken with. |
See The subscription.
AnkiDroid
Section titled “AnkiDroid”| Message | What to do |
|---|---|
| “Notosaurus isn’t allowed to add cards to AnkiDroid” | Settings → 📥 AnkiDroid → Allow, then add the cards again. Refused for good (Android asks no more): allow it in Android’s settings, Apps → Notosaurus → Permissions. |
| “AnkiDroid isn’t installed” / “AnkiDroid didn’t take the cards” | Install AnkiDroid, open it once (it creates its collection), then add the cards again. |
✎ Notosaurus does nothing in AnkiDroid (“Card blocked from launching another app”): up to AnkiDroid 2.25.2, turn on Settings → Advanced → Allow cards to launch other apps in AnkiDroid, or update AnkiDroid (from 2.25.3, the link goes through without it).
Cards without sound: the Notosaurus service’s voices didn’t answer (the phone needs the Internet). The cards are sent without their sound, and the message says how many. Add the lesson to Anki again later: the missing sounds are added.
With your computer
Section titled “With your computer”| Message | What to do |
|---|---|
| “💻 Your computer doesn’t answer” | Anki must be open on the computer with the add-on, and the phone on the same Wi-Fi. Try again, or Scan the QR code again if the computer’s address changed. |
See With your computer.
The cards
Section titled “The cards”The cards are wrong or missing. Check the photo (see Photos and PDFs), be more precise in the instructions, or correct them with the AI (see Reviewing the cards).
Report it. A card that isn’t right (a word misread, a wrong answer, a figure off, an unsuitable picture): ⋯ → ⚑ Report on it, with a word on what you expected. Every report is read, and it’s how such mistakes get fixed. See Reporting a problem.
A PDF can’t be added
Section titled “A PDF can’t be added”- “Already 10 pages: remove some before adding a PDF.” A lesson holds 10 pages: remove the photos you don’t need (the Remove this page button, ✕, on each), or make two lessons.
- “… is password-protected: save it without a password, then add it again.” Open the PDF, save it without its password (or print it to a new PDF), then add it again.
- Words misread in a PDF: a scanned PDF is only pictures, read like photos. A PDF made on a computer gives the AI its exact text.
Still not working?
Section titled “Still not working?”Report the bug on GitHub, with the Bug form (a free GitHub account is needed), with the version (Settings → ℹ️ About). The issue is public: never a photo of a notebook, nor a child’s name. A wrong card: ⋯ → ⚑ Report on it, in the app, is quicker.